Work is fun
when you
borrow from us

Attributes:

• Tele-calling of customers and assist them in their loan application journey.
• Understanding of customers’ financial needs and offer custom solutions
• Update customer records and maintain accurate documentation of all interactions
• Meet monthly targets of lead conversion and customer satisfaction goals
• Collaborate with internal teams, such as sales and customer service, to resolve customer issues
• Strong communication and negotiation skills
• Experience with Banks/ NBFCs and/ or unsecured loan products to be added advantage.

Attributes:

• Experience in managing financial products, preferably personal loans
• Working knowledge of credit underwriting of retail loans, preferably digital loans
• Experience in CIBIL Analysis
• Job Profile is to review loan applications of customers applying through online mode, verify Income and KYC information of customers and decide on system-assisted loan eligibility
• Ensure timely decision of loan application within defined TAT
• To promptly follow-up with customers and facilitate completion of queries and faster decisioning of loans
• Tele-calling of customers to ensure delivering on preassigned KPIs like sanction rate, disbursal rate, conversion rate etc.

Attributes:

• To ensure recovery and be proactive in collections.
• Maintain feedback on each contract on collection efforts
• Maintain MIS of recoveries done and delinquency flows
• Counselling of borrowers over phone or physical presence on the benefits of timely repayment of loan etc.
• Excellent negotiation skills to convince customers to pay their loan on timely manner

Attributes:

• Tele-calling of customers who are overdue in loan repayment and persuade them for repayment
• Manage a portfolio of overdue accounts and negotiate payment plans and settlements
• Update customer records and maintain accurate documentation of all interactions
• Meet monthly collection targets and performance metrics
• Collaborate with internal teams, such as sales and customer service, to resolve customer issues
• Identify and report any potential fraud or suspicious activity
• Strong communication and negotiation skills

Attributes:

• Develop evaluation programs that maximizes the output and productivity of the agents
• Conduct root-cause analysis of problems, possible solutions and provide actionable insights for performance improvements
• Monitor tele-calling trends within the company and benchmark against what is trending across the industry
• Conduct calibration/ feedback sessions with agents for improving the quality of interactions
• Experience on email audit, 7QC tools, Pareto analysis and Audit dashboards
• Excellent communication and presentation skills

Attributes:

• Having Experience in fund raise in NCD, Term Loan, Bank funding, and other instruments.
• Exposure to fund raising activities, debt syndication, and managing relationships with banks, financial institutions, and investors.
• Manage day-to-day treasury operations, including fund transfers, banking transactions, and payment processing.
• Monitor daily cash flow positions and ensure adequate fund availability across business operations.
• Coordinate with banks for account management, fund movements, and transaction-related issues.
• Perform bank reconciliations and ensure timely resolution of discrepancies.
• Maintain treasury records, reports, and documentation with high accuracy.
• Support debt servicing activities, including interest payments, principal repayments, and lender reporting.
• Prepare daily, weekly, and monthly MIS reports related to treasury operations.
• Ensure compliance with internal controls, treasury policies, and regulatory requirements.
• Liaise with Finance, Accounts, Operations, and external stakeholders for treasury-related activities.
• Monitor payment schedules and ensure timely execution of vendor, lender, and statutory payments.
• Identify process improvement opportunities and support automation initiatives within treasury operations

Attributes:

• Manage end-to-end BC and Co-Lending products, from requirement gathering to implementation.
• Collaborate with banks, BC partners, technology, risk, credit, and operations teams.
• Define product requirements, workflows, and business rules.
• Drive product enhancements to improve customer experience and operational efficiency.
• Coordinate partner integrations and ensure smooth product launches.
• Review and Monitor product performance, MIS, and key business metrics
• Reconciliation of portfolio, disbursal and collections data between partners
• Ensure compliance with RBI guidelines and internal policies.

Attributes:

• Manage end-to-end collections for the assigned state across all buckets (Soft, Hard, Field & Legal).
• Develop state-level collection plans to achieve monthly and quarterly recovery targets.
• Monitor portfolio health, delinquency trends, and implement corrective actions.
• Ensure adherence to internal policies and industry/regulatory guidelines.
• Lead, train, and motivate a team of Area Collection Managers, Team Leaders, and Field Executives.
• Allocate targets, track team performance, and conduct periodic reviews.
• Ensure on-ground discipline, compliance, productivity, and SOP adherence.
• Manage and onboard collection agencies and field partners across the state.
• Set SLAs, track performance, and ensure proper compliance reporting.
• Manage payouts, billing validation, productivity, and dispute resolution.
• Conduct field visits, escalations handling, and monitor high-risk accounts.
• Drive repossession/RCU activities as applicable.
• Ensure timely legal actions for chronic delinquent cases.
• Publish daily/weekly/monthly MIS for state performance.
• Provide insights and recommendations to management for improving recovery.
• Collaborate with central teams (Credit, Product, Risk, Legal, Data) for process enhancements.

Attributes:

• Develop and execute the internal audit plan across business functions, branches, and corporate offices.
• Lead and manage the Internal Audit team, allocate audit assignments, review audit reports, monitor performance, and ensure timely completion of audits across all business functions.
• Conduct risk-based audits to evaluate the effectiveness of internal controls, operational processes, and regulatory compliance.
• Identify process gaps, control weaknesses, and potential risks, and recommend corrective actions.
• Ensure compliance with RBI guidelines, company policies, and applicable regulatory requirements.
• Prepare audit reports, present findings to management, and track closure of audit observations.
• Coordinate with statutory auditors, regulators, and external auditors during audits and inspections.
• Assist in strengthening governance, risk management, and internal control frameworks.