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Attributes:

• Prior senior level experience with NBFC/ Fintech heading a team of marketing executives
• Proven work experience as a marketing leader with budgetary controls.
• Expert in all variants of digital marketing through the social media, affiliates OEMs, online retailers and fintech platforms
• Proven track record in designing and implementing successful digital marketing strategies and enhancing brand visibilities
• Hands-on experience with SEO/SEM, google analytics, mobile measurement partners, app development platforms etc
• Responsible to build the digital marketing roadmap of the company

Attributes:

• Prior senior level experience with NBFC in policy role
• Conversant with latest RBI guidelines applicable to NBFC and digital lending.
• Develop and implement lending policies and strategies for unsecured lending, ensuring compliance with regulatory requirements
• Monitor and evaluate portfolio performance, identify risks, and recommend appropriate risk mitigation strategies
• Analyze market trends, customer behaviour, and competitor activities to identify opportunities for business growth
• Collaborate with cross-functional teams to drive product innovation and enhance customer experience
• Stay updated with industry developments and regulatory changes, and incorporate them into policy and strategy design

Attributes:

• Prior work experience with NBFC as a Product Manager for unsecured loans
• Experience of design and development of unsecured loan products, building customer journeys through partnerships with fintech platforms
• Expert level knowledge of business rule engines (BRE), industry risk score cards, integration documentation, workflow and procedures
• Market analysis and research of customers/ users (B2C) in terms of driving growth and engagement of web and mobile applications
• Closure of legal and marketing discussions with alliance partners/brands
• Hands-on experience of BI tools, data mining and analytics
• Conversant with the latest trends in fintech industry, evolving best practices, Excellent report-writing and communication skills
• Ability to work independently and as part of a team

Attributes:

• Prior senior level experience with NBFC in compliance and audit role
• Conversant with latest RBI guidelines applicable to NBFC and digital lending
• Evaluate information security and associated risk exposures and frame SOPs
• Evaluate regulatory compliance program and draft policies in accordance to the guidelines
• Develop risk- based audit & compliance plan to monitor the key risks and conduct independent reviews to monitor critical risk areas
• Independently investigating and designing remedial measures on matters related to compliance to corporate policies, ethics, client contracts and regulatory matters
• Improve the efficiency and effectiveness of operations within the department through leaner and more efficient compliance strategy.

Attributes:

• Tele-calling of customers and assist them in their loan application journey.
• Understanding of customers’ financial needs and offer custom solutions
• Update customer records and maintain accurate documentation of all interactions
• Meet monthly targets of lead conversion and customer satisfaction goals
• Collaborate with internal teams, such as sales and customer service, to resolve customer issues
• Strong communication and negotiation skills
• Experience with Banks/ NBFCs and/ or unsecured loan products to be added advantage.

Attributes:

• Experience in managing financial products, preferably personal loans
• Working knowledge of credit underwriting of retail loans, preferably digital loans
• Experience in CIBIL Analysis
• Job Profile is to review loan applications of customers applying through online mode, verify Income and KYC information of customers and decide on system-assisted loan eligibility
• Ensure timely decision of loan application within defined TAT
• To promptly follow-up with customers and facilitate completion of queries and faster decisioning of loans
• Tele-calling of customers to ensure delivering on preassigned KPIs like sanction rate, disbursal rate, conversion rate etc.

Attributes:

• To ensure recovery and be proactive in collections.
• Maintain feedback on each contract on collection efforts
• Maintain MIS of recoveries done and delinquency flows
• Counselling of borrowers over phone or physical presence on the benefits of timely repayment of loan etc.
• Excellent negotiation skills to convince customers to pay their loan on timely manner

Attributes:

• Tele-calling of customers who are overdue in loan repayment and persuade them for repayment
• Manage a portfolio of overdue accounts and negotiate payment plans and settlements
• Update customer records and maintain accurate documentation of all interactions
• Meet monthly collection targets and performance metrics
• Collaborate with internal teams, such as sales and customer service, to resolve customer issues
• Identify and report any potential fraud or suspicious activity
• Strong communication and negotiation skills

Attributes:

• Develop evaluation programs that maximizes the output and productivity of the agents
• Conduct root-cause analysis of problems, possible solutions and provide actionable insights for performance improvements
• Monitor tele-calling trends within the company and benchmark against what is trending across the industry
• Conduct calibration/ feedback sessions with agents for improving the quality of interactions
• Experience on email audit, 7QC tools, Pareto analysis and Audit dashboards
• Excellent communication and presentation skills