Customer Grievance Redressal

Any customer feeling aggrieved by an act or omission of the Unifinz Capital India Limited (“Company”) resulting in a deficiency in service may file a complaint through the channels mentioned below, either personally or through an authorized representative. After examining the matter, the Company shall endeavor to provide the customer with its final response within 30 days from the date of receipt of such complaint/grievance.

LEVEL 1: Lodge Your Complaint

In case of any complaint / grievance, the customer may contact the Customer Care department of the Company through any of the below co-ordinates

LEVEL 2: Escalation to Grievance Redressal Officer/ Nodal Officer

In case you are not satisfied with the resolution provided by the Customer Care department in the normal course of business, or do not receive any response within 10 days, you may contact:

LEVEL 3: Escalation to Principal Nodal Officer

If you are still not satisfied with the resolution offered by the Grievance Redressal Officer/Nodal Officer, or do not receive any response within 20 days, you may contact:

LEVEL 4: Escalation to Ombudsman or CEPC Department, RBI

If the complaint is not redressed within a period of 30 days or if you do not get a satisfactory response from the Company, you may approach and lodge a complaint under The Reserve Bank - Integrated Ombudsman Scheme, 2026 to the Centralized Receipt and Processing Centre via:

• Online Portal: Register your complaint on the CMS portal of RBI at https://cms.rbi.org.in
• By Email: Send full details of the complaint to crpc@rbi.org.in
• Physical Letter / Post: Send a letter in the form specified under the Scheme to: Centralized Receipt and Processing Centre, 4th Floor, Reserve Bank of India, Sector -17, Central Vista, Chandigarh – 160017.

Important Policy Rule: All complaints/grievances shall be heard and disposed of by a person at least one level higher to the person/designation against or relating to whom the grievance is made.